FAQ

Q. Despite having a shop nearby, why do we buy products from you?
A. Purchase from us for the following reasons: Time & money save, best quality & best price, product assurance, free home delivery service, easy to buy, more product range, 24 hours open, avoid crowd.
Q. Is your product price more than the local market?
A. No, like the local market. We are trying to give you the best price. However, if you think that the price of our products is high then you can let us know.
Q. What is the quality of your product?
A. We are always trying to give you the best products in the market, but if you are still dissatisfied about quality, you will have to call us within 03 days (except raw item) and you can make a full free replacement product, during the next delivery time.
Q. How do we buy products from “khidmahshop.com”?
A. To purchase the product you need, first visit our website. Then select the necessary products from the “Shop by category” or search by entering the name of your product at our search engine. Click on the “add to basket” to purchase your required product. Then when all your necessary products are clicked, click on the “right side of the basket” and place your order by entering your name, mobile number and address, or by calling us at the hotline.
Q. In the case of perishable commodities, the weight of the goods is delivered according to the order?
A. Your order quantity may be 10% increase or decrease.
Q. What can I do when I can not find the product in your website?
A. Call or email us.
Q. Can I order over the phone?
A. Absolutely. Our hotline is +880-1708-520-348.
Q. What areas are you delivering?
A. Primary we are delivery in Dhanmondi, Kolabagan, kathalbagan, Shukrabad, Lalmatia, New Market, Azimpur, Hazaribag and also coming soon others location.
Q. If I order now, when will I get delivery?
A. Shortly after placing your order, we will confirm the order by phone and tell you the deadline for delivery.
Q. If my order is wrong, what should I do?
A. Quickly and in a short time call +880-1708-520-348 and let us know the problem.
Q. What is your delivery timeframe?
A. Every day we delivery from 9am to 9pm.
Q. How much is your delivery charge?
A. We do not take any delivery charge. But if your order value is less than BDT 500 then you will have to pay BDT 50 delivery charge.
Q. How do I pay the price?
A. Currently we are only accepting hand cash or Rocket. In the future, can you pay Bkash or debit card & credit card.
Q. What is the product return policy?
A. You may give a return unopened and spoilt packaged products within 72 hours of purchase. But in the case of perishable products only 1 day. Such as fish, meat, vegetables, fruits and milk. And also check you when it delivery.
Q. How do we communicate with you?
A. You can always call +880-1708-520-348 or mail us at support@khidmahshop.com.
Q. Do you have corporate support?
A. Yes, we have corporate support. To get the service, call our hotline 01708 520 348 or email to support@khidmahshop.com.